We dispatch our items within 1 Working Day, arriving to you within 2 to 3 working days with Royal Mail Second Class Post, unless you have paid expedited which is shipped by Royal Mail Tracked Service. When we dispatch your item, you will receive an email confirming the shipment of your order.
If you would like to enquire about the progress of your item, you can call us or even email us.
If you would like to change the delivery address, please email or call us immediately after placing the order.
Please note that once your item has been shipped, we are unable to alter the address and will not be responsible for a failed delivery.
Please check the order immediately once received. If there is any problem with the order (damaged goods, incorrect items, missing items) please contact us as soon as possible via email or phone. You have 30 days to notify us if there is an issue with your order. We always aim to resolve issues as efficiently as possible.
We understand that a timely and efficient delivery is important to the receiver. If something goes wrong, and it sometimes does due to unforeseen circumstances, fixing it becomes our main priority.
All our deliveries occur between 8:00 a.m. to 6:00 p.m. between Monday-Friday. Please choose an address where someone is available during the times stated to sign for the signature.
If you have not received your item in the stated time of delivery, please contact us via phone or email.