Under the Distance Selling Regulations if you buy online or by phone your consumer rights.

Your right of cancellation

1. You have the right to cancel the sale at any time up to the end of 30 days after you receive the goods.
2. To exercise your right of cancellation you must submit a request in writing within the 7 days of receiving the good(s). Notification by telephone will not constitute a formal request.
3. If you exercise you right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods back to us at your own expense. The goods and the original packaging must be returned to the address shown below. You must take care to package the goods and ensure they are not damaged in the meantime or whilst in transit.
4. If you do not return the goods as required, we may charge you a sum of the cost of recovering the goods and postage.

Refunds can take between 3 to 5 days to process after receipt of the item.

We will inspect all items on receipt for any visible damage.
Returns require return authorization which can be requested via email to customerservices@ramstores.co.uk

Address: Ram Online Limited  Unit 11 Apex Park Leighton Buzzard LU7 3RE

Please note: If there is any damage then do write the description of the damage on the freight bill prior to signing it if shipped via common freight carrier.

We are not responsible for service transit time. Transit times are provided by the carrier (Royal Mail or Courier), excludes weekends and holidays, and may vary according to the package origin and destination, particularly during peak periods.

EXCEPTIONS:
We will not issue refunds based solely on a longer than expected delivery date .We will do our best to ensure that each order is dispatched in the time listed. However, dispatch and handling can take longer in some instances. We will contact you if this is the case.

We do everything feasible to ensure that all of our products are packaged properly and safely to help avoid shipping damage. However, sometimes damage may occur in transit.
We provide a 30 day money back guarantee. Please email us at customerservices@ramstores.co.uk for all returns.